Returns and exchanges can be made at our will-call or by mail. Please call first us if you wish to return or cancel an order placed online.

 

Like many retailers, we guarantee our products; if an item hasn't met your expectations, you can send it back. Unlike most retailers, we also guarantee the product selection advice offered through our Web site, advertisements, and staff; if an item you've purchased based on this advice turns out to be unsuitable, you can send it back. In either case, simply return the item for exchange, refund, repair, or credit.

 

Items may be subject to a 15% restocking fee.

 

When exchanging items, you'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.

If you have any questions about our guarantee, please Email Us fremontautoworks@gmail.com or call us at 1(510)490-8883.

 

Returning by Mail

 

Returned items must be sent via insured, prepaid shipping. Make sure your shipping method has some sort of tracking of your package. Make sure you include information about who you are, your order number, and details of the return/exchange in the package. Please note: we cannot accept CODs.

 

If you are requesting an exchange, please remember to include sufficient payment for the return postage.

 

Refunds

 

Refunds will be processed within 3 business days.  In most cases, we will need to refund via the same payment method. When a credit card was used, refunds must be made back to the same credit card account. Please note it may take 2-3 business days for it to display on your credit card statement.

Local drop off only of modules. Will assist you as best as we can.